Terms and Conditions

Effective Date: January 1, 2026 Last Updated: January 1, 2026

1. Introduction

These Terms and Conditions govern your use of the Burbank Plumbing website located at https://burbankplumbing.net/ and your engagement with our plumbing services. By accessing our website or requesting our services, you agree to be bound by these terms. Please read them carefully before proceeding.

Burbank Plumbing is a licensed plumbing contractor operating in Burbank, California and surrounding areas. References to “we,” “us,” or “our” refer to Burbank Plumbing. References to “you” or “your” refer to the individual or property owner accessing our website or using our services.

2. Use of This Website

Permitted use You may use this website for lawful purposes only. Specifically, you may:

  • Browse information about our services
  • Submit a service or quote request
  • Contact us through any form or communication channel provided

Prohibited use You may not:

  • Use this website in any way that violates applicable local, state, or federal law
  • Attempt to gain unauthorized access to any part of our website or systems
  • Transmit any harmful, offensive, or disruptive content through our website
  • Copy, reproduce, or redistribute any content from this website without our written permission
  • Use automated tools, bots, or scrapers to extract content or data from this website

We reserve the right to restrict or terminate access to our website at our discretion and without notice if we believe these terms are being violated.

3. Service Requests and Quotes

Free estimate requests Submitting a estimate request through our website or by phone does not constitute a binding agreement. All quotes are subject to on-site assessment and confirmation by a licensed Burbank Plumbing technician.

Written estimates A formal written estimate will be provided before any work begins. Work will not commence until you have reviewed and approved the estimate. Approving an estimate constitutes your agreement to the scope of work and associated costs described in that document.

Scope changes If additional issues are discovered during a job that were not included in the original estimate, our technician will stop work, inform you of the findings, and provide a revised estimate before proceeding. No additional charges will be applied without your explicit approval.

Cancellations If you need to cancel or reschedule a scheduled appointment, please notify us as soon as possible. Cancellations made with less than 24 hours notice may be subject to a service call fee to cover technician dispatch costs.

4. Pricing and Payment

Pricing All prices are in U.S. dollars. Final pricing is confirmed in the written estimate provided before work begins. Prices may vary depending on the scope of work, materials required, and site conditions discovered during the job.

Payment terms Payment is due upon completion of work unless otherwise agreed in writing. We accept cash, check, and major credit cards. A receipt will be provided for all payments.

Returned payments In the event a check is returned due to insufficient funds, you will be responsible for the original service amount plus any applicable bank fees and a returned check fee.

Overdue accounts Invoices not paid within 30 days of the service date may be subject to a late fee. Burbank Plumbing reserves the right to pursue collection of overdue balances through appropriate legal channels.

5. Workmanship Warranty

Burbank Plumbing stands behind the quality of our work. All labor performed by our technicians is warranted against defects in workmanship for a period of 90 days from the date of service, unless otherwise stated in writing on your service invoice.

This warranty covers:

  • Defects in the work performed by our technicians
  • Failures resulting directly from improper installation or repair by our team

This warranty does not cover:

  • Damage caused by misuse, negligence, or unauthorized modifications after our service
  • Failures in parts or materials supplied by the customer
  • Normal wear and tear
  • Pre-existing conditions unrelated to the work performed
  • Issues arising from conditions outside our control, such as water pressure irregularities, seismic activity, or building settling

Manufacturer warranties Parts and equipment installed by Burbank Plumbing may carry separate manufacturer warranties. We will provide relevant warranty documentation where applicable. Manufacturer warranty claims are subject to the terms of the manufacturer and are handled separately from our workmanship warranty.

6. Access to Property

By scheduling a service appointment, you confirm that you are the property owner or an authorized representative with permission to grant access to the property and authorize the requested work.

You agree to:

  • Provide safe and reasonable access to the areas where work is required
  • Ensure the work area is reasonably clear and accessible prior to our arrival
  • Inform us of any known hazards on the property, including but not limited to asbestos, mold, or structural concerns

Burbank Plumbing is not responsible for delays or additional costs resulting from restricted access, undisclosed hazards, or conditions that make the work site unsafe for our technicians.

7. Limitation of Liability

To the fullest extent permitted by California law, Burbank Plumbing’s total liability to you for any claim arising from our services or your use of this website shall not exceed the total amount paid by you for the specific service giving rise to the claim.

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of use of your property beyond the reasonable duration of the repair
  • Pre-existing damage, deterioration, or defects not caused by our work
  • Damages resulting from conditions we were not made aware of prior to beginning work

Nothing in these Terms and Conditions limits our liability for gross negligence, willful misconduct, or any liability that cannot be excluded under California law.

8. Insurance and Licensing

Burbank Plumbing holds an active California State Contractor’s License and carries general liability insurance and workers’ compensation coverage. Proof of licensing and insurance is available upon request.

You acknowledge that hiring unlicensed contractors carries legal and financial risks, and that all work performed by Burbank Plumbing is completed in compliance with California licensing requirements.

9. Permits and Code Compliance

Certain plumbing work requires permits under California law and local Burbank municipal codes. Where a permit is required, Burbank Plumbing will inform you prior to beginning work. Permit fees, where applicable, will be included in or added to your written estimate.

Work performed by Burbank Plumbing is carried out in accordance with the California Plumbing Code and applicable local regulations. You are responsible for informing us of any homeowner association rules or deed restrictions that may affect the work.

10. Intellectual Property

All content on this website, including text, images, logos, graphics, and service descriptions, is the property of Burbank Plumbing and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any content on this website without our prior written consent. Unauthorized use of our content may result in legal action.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those websites or their content. Burbank Plumbing has no control over third-party sites and accepts no responsibility for their content, privacy practices, or terms of use. You access third-party links at your own risk.

12. Dispute Resolution

Good faith resolution If you have a concern or dispute regarding our services or billing, we ask that you contact us directly first. Most issues can be resolved quickly and fairly through direct communication.

Governing law These Terms and Conditions are governed by the laws of the State of California. Any disputes arising from these terms or your use of our services shall be subject to the jurisdiction of the courts located in Los Angeles County, California.

Mediation Before pursuing formal legal action, both parties agree to attempt resolution through a mutually agreed upon mediator. The costs of mediation shall be shared equally unless otherwise ordered.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting to this page. The “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

14. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable under California law, that provision will be deemed severable and will not affect the validity or enforceability of the remaining provisions.

15. Entire Agreement

These Terms and Conditions, together with any written service estimate or agreement provided to you, constitute the entire agreement between you and Burbank Plumbing regarding the subject matter herein and supersede any prior communications, representations, or agreements, whether written or verbal.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Burbank Plumbing

Burbank, CA 91505
hello@burbankplumbing.net