Privacy Policy
Introduction
Burbank Plumbing (“we,” “our,” or “us”) is committed to protecting the privacy of everyone who visits our website or contacts us for plumbing services. This Privacy Policy explains what information we collect, how we use it, and what choices you have regarding your personal data.
By using our website at https://burbankplumbing.net/, you agree to the practices described in this policy.
Information We Collect
Information you provide directly When you fill out a contact form, request a quote, or call us, we may collect:
- Your name
- Phone number
- Email address
- Home or service address
- Details about your plumbing issue or service request
Information collected automatically When you visit our website, certain information is collected automatically through cookies and standard web technology, including:
- Your IP address
- Browser type and version
- Pages you visit on our site
- Time and date of your visit
- Referring website or search terms that brought you to us
How We Use Your Information
We use the information we collect to:
- Respond to your service requests and quote inquiries
- Schedule and confirm plumbing appointments
- Send job confirmations, follow-ups, and service reminders
- Improve our website and customer experience
- Send occasional promotional offers or updates, only if you have opted in
- Comply with legal obligations
We do not use your information for any purpose beyond what is reasonably necessary to provide our services and communicate with you.
How We Share Your Information
Burbank Plumbing does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party tools we use to operate our business, such as scheduling software, email platforms, and website hosting. These providers are contractually required to keep your information secure and may only use it to perform services on our behalf.
- Legal requirements: If we are required by law, court order, or government authority to disclose your information, we will do so.
- Business transfers: In the event that Burbank Plumbing is sold or merged with another company, your information may be transferred as part of that transaction. We will notify you before that occurs.
Cookies
Our website uses cookies, which are small text files stored on your device when you visit a website. We use cookies to:
- Understand how visitors use our site
- Remember your preferences
- Improve site performance and user experience
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.
Third-Party Services
Our website may use third-party tools including Google Analytics, Google Maps, and contact form services. These tools may collect data independently according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with on our site.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and meet any legal or accounting requirements. When your information is no longer needed, we dispose of it securely.
California Consumer Privacy Act (CCPA)
This section applies specifically to residents of California and supplements the rest of this Privacy Policy. Under the California Consumer Privacy Act of 2018 and its amendment the California Privacy Rights Act of 2020 (together referred to as the CCPA), California residents have specific rights regarding their personal information.
Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information from California residents:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email address, phone number, IP address | Yes |
| Customer records | Home address, service history | Yes |
| Commercial information | Services requested, transaction history | Yes |
| Internet activity | Pages visited, browser type, referring URLs | Yes |
| Geolocation data | General location based on IP address | Yes |
| Sensitive personal information | Precise home address when provided for service | Yes |
We collect this information directly from you, automatically through your use of our website, and occasionally from third-party tools used to operate our business.
How We Use California Residents’ Personal Information
We use the categories of personal information listed above for the following business purposes:
- Providing and managing plumbing services
- Processing and fulfilling service requests and quotes
- Communicating with customers about appointments and follow-ups
- Improving our website and service quality
- Complying with legal and regulatory obligations
- Detecting and preventing fraud or security incidents
Your Rights as a California Resident
Under the CCPA, California residents have the following rights:
Right to Know You have the right to request that we disclose what personal information we have collected about you over the past 12 months, including the categories of information, the sources it came from, the purposes for collecting it, and any third parties it was shared with.
Right to Delete You have the right to request that we delete personal information we have collected from you, subject to certain exceptions such as information we are legally required to retain or information necessary to complete a transaction with you.
Right to Correct You have the right to request that we correct inaccurate personal information we hold about you.
Right to Opt Out of Sale or Sharing Burbank Plumbing does not sell your personal information and does not share it for cross-context behavioral advertising. You therefore do not need to take any action to opt out of the sale or sharing of your data.
Right to Limit Use of Sensitive Personal Information We only use sensitive personal information, such as your home address, for the purpose of providing the plumbing services you requested. We do not use it for any secondary purposes.
Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you made a privacy request.
How to Submit a CCPA Request
To exercise any of your rights under the CCPA, you may contact us by:
- Email: hello@burbankplumbing.net
Please include your full name, contact information, and a clear description of your request. We will acknowledge your request within 10 business days and respond in full within 45 days. If we need additional time, we will notify you of the reason and the extension period.
We may need to verify your identity before processing your request to protect your information from unauthorized access. Verification may involve confirming details we already have on file for you.
Authorized Agents
You may designate an authorized agent to submit a CCPA request on your behalf. To do so, the authorized agent must provide written proof of your permission and you may be required to verify your identity directly with us.
California Shine the Light Law
Under California Civil Code Section 1798.83, California residents may also request information about whether we have disclosed personal information to third parties for their direct marketing purposes. Burbank Plumbing does not disclose personal information to third parties for direct marketing purposes.
Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request that we delete your information, subject to any legal obligations we may have to retain it
- Opt out of marketing communications at any time by contacting us directly or clicking the unsubscribe link in any email we send
To exercise any of these rights, contact us at hello@burbankplumbing.net
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:
Burbank Plumbing
Burbank, CA 91505
Email: hello@burbankplumbing.net